As the “face” of 36 Degrees North, our Front Desk Team is the first point of contact for our members and their guests. They go above and beyond to support and connect our members with the workspace, community, and resources they need to keep being awesome! They greet people, answer questions, and provide service-focused support. Our Front Desk Team members are lively, love meeting people, helping people, and present themselves in a confident and professional manner.
Company Values:
- Put people first. People are at the center of everything we do. If you put people first, they will come back.
- Empower entrepreneurs. We do everything we can to help entrepreneurs be successful and facilitate connections that make them grow.
- See it, do it. Be aware, take initiative, and do what you say.
- Deliver excellence. We think about the details so that we can provide an excellent member experience
- Have fun. This one speaks for itself. You’ll find us at baseball games, grabbing coffee, or locked in an escape room for an hour.
Role Characteristics:
- Enthusiasm for life
- Willingness to solve any problem
- Attention to detail
- Maintains professionalism
- Prove to be reliable
- Unwavering patience in the face of anything
Goals + Objectives:
- Create a welcoming and supportive environment for members, partners, and guests
- Actively participate as part of the 36°N team
- Maintain knowledge of all 36°N products and systems
- Become a steward of the 36°N appearance, atmosphere, and culture
Duties + Responsibilities:
Community
- When scheduled at front desk, be present all times unless completing back of house duties and front desk is covered
- Welcome guests, members, and partners to the space
- Ensure all members and guests check in and that their host is notified of their arrival
- Answer the phone and assist with phone-related enquiries
- Answer the Helpdesk communication channels and respond in a timely manner, escalating any issues to the supervisor
- Assist with room bookings for members and external customers
- Track all member communications via our CRM
Facility
- Complete opening and closing task lists including (but not limited to) unlocking doors, flipping conference rooms, brewing coffee, ensuring cleanliness of kitchen spaces etc.
- Communicate any facility issues with supervisor
- Track inventory supplies and maintain orderings lists
- Collect, organize, and distribute mail
- Conduct quality-control space walkthroughs and communicate any immediate issues to Supervisor
Event Support
- The Front Desk Associate will be scheduled to support events happening in our locations, with the following responsibilities:
- Man the front desk at all times and perform check-in support duties for members, guests and event attendees
- Support setup and teardown for events including furniture, catering, coffee, signage, presentations, and other assigned tasks
- Generate post-event reports
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job
Requirements:
- Two years of college education in business or related field preferred, but not required
- At least 2 year’s experience in customer service or hospitality industry
- Knowledge of entrepreneurial ecosystem and community preferred, but not required
- Availability to work 12-32 hours per week, with flexibility from 7:45am - 9:00pm on weekdays and 8:00am - 6:00pm on weekends.
- Must be able to lift up to fifty pounds
- Must know how to use Gmail, Google Docs, and macOS
- Must have excellent written and verbal communication and positive attitude
Additional Qualifications:
- You thrive in a fast-paced environment and can take initiative during down time
- Exceptional organizational and multitasking skills
- Ability to anticipate needs, think outside the box, and innovate at every turn
- Ability to adapt quickly to new technologies
- Ability to complete all tasks and assist customers within timely manner
- Professional presentation and ability to communicate clearly with management
Benefits:
- 401k Match: We’ll match your 100% of your 401k contributions up to the first 4% of your pay after 6 months
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