About the role
As the “face” of Gradient, our Member Concierge Team is the first point of contact for our members and their guests. They go above and beyond to support and connect our members with the workspace, community, and resources they need to keep being awesome! They greet people, answer questions, and provide service-focused support. Our Team members are lively, love meeting people, helping people, and present themselves in a confident and professional manner.
Our Full-Time Member Concierge Team Member will serve as the right-hand person to the Lead Member Concierge. In this role, you’ll play a key part in ensuring that every member and guest experience is seamless, positive, and memorable. From coordinating daily operations and troubleshooting member requests to assisting with events and maintaining a welcoming environment, you’ll help ensure Gradient lives up to its reputation as a dynamic and supportive workspace.
Duties + Responsibilities:
Member Concierge Desk
- Be the first point of contact for all members and guests, creating a welcoming and professional atmosphere.
- Assist the Lead Member Concierge with daily operations, including opening and closing duties, maintaining cleanliness and organization in communal areas, and overseeing shared spaces.
- Welcome guests, members, and partners to the space and ensure we create a welcoming environment
- Ensure compliance that all guests and visitors check in and that their host is notified of their arrival
- Answer the phone and assist with phone-related enquiries
- Answer the Helpdesk communication channels and respond in a timely manner, escalating any issues to the supervisor
- Assist with room bookings for members and external customers
- Track all member communications via our CRM
- Support walk-in tours and answer questions regarding the space and memberships when required
- Conduct Day 1 Orientations for new members at the front desk and support member movements when required.
Daily Member Operations
- Ensure amenities are in good-standing and readily available for member and guest (if applicable) use, including but not limited to: coffee & tea program, conference room spaces, printing setup and applicable office supplies, member-facing appliances, phone booths, podcast & content studios
- Maintain organized mailing and office supplies for ease of locating materials and to minimize waste
- Ensure compliance of mail-handling procedures & direct 3rd party shippers/distributors as needed
- Complete opening and closing task lists
- Communicate any facility issues utilizing the proper maintenance request forms and processes
- Conduct quality-control space walkthroughs and communicate any immediate issues to Member Concierge Lead or additional Team Members as needed
- Support the Member Concierge Lead and Director of Operations for any needs when required
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job
Requirements:
- Two years of college education in business or related field preferred, but not required
- At least 2 year’s experience in customer service or hospitality industry
- Knowledge of entrepreneurial ecosystem and community preferred, but not required
- Must have some flexibility in schedule and availability to work 15-29 hours per week
- Must be able to lift up to fifty pounds
- Must know how to use Gmail, Google Docs, and macOS
- Must have excellent written and verbal communication and positive attitude
Additional Qualifications:
- You thrive in a fast-paced environment and can take initiative during down time
- Exceptional organizational and multitasking skills
- Ability to anticipate needs, think outside the box, and innovate at every turn
- Ability to adapt quickly to new technologies
- Ability to complete all tasks and assist customers within timely manner
- Professional presentation and ability to communicate clearly with management
Compensation:
- $18-$20 per hour
- This is a full-time position with a guaranteed 40 hours per week.
Benefits:
- Great Insurance: A top-tier insurance plan where the company pays for 100% of your health, vision and dental plan.
- 401k Match: We’ll match your 100% of your 401k contributions up to the first 4% of your pay after 6 months
- Parental Leave: Competitive 12-week maternity and paternity leave for new parents.
- Term Life Insurance: We pay for $50,000 in term life insurance coverage
- Time Off: Paid time off for all major holidays
- End of Year Recharge: We shut down the office every year from Christmas Eve through New Year's Day for you to enjoy time with your family or friends.
- Job Costs: We pay 100% of the costs for the hardware/software you need to do your job.
- Parking: We pay for your downtown parking pass.
- Cell Phone: We provide you $50 per month for your cell phone.
- Personal Health Reimbursement: We provide you $50 per month for your gym membership, yoga studio membership, massage, or whatever activity you do to stay feeling awesome.
About Gradient:
Gradient is a testament to the power of momentum — how the collision of unique ideas, talents, and perspectives ignites innovation and economic growth. The name perfectly aligns with Gradient’s mission to be a hub that connects entrepreneurs, freelancers and remote workers with the resources they need to grow and thrive. By fostering individual economic development, Gradient also contributes to the growth of Tulsa’s economy. The distinctiveness of the name will help the team position their organization as a leading force in entrepreneurship on a national scale.
Gradient is building on a strong foundation of success. Over the past five years it has generated a $1 billion economic impact for Tulsa. With this track record, Gradient is set to continue fueling innovation and economic growth, firmly establishing itself as a cornerstone of Tulsa’s entrepreneurial community.
Company Values:
- Inspire Innovation: We curate opportunities to explore new ideas and drive meaningful progress.
- Equip & Educate: We provide tools for education and growth.
- Cultivate Belonging: We create spaces where everyone is welcomed, valued, and empowered.
- Exceed Expectations: We focus on the details to deliver exceptional service.
- Celebrate Success: We elevate our members, celebrate wins, and have fun.
Employee Organizational Characteristics:
- Enthusiasm for life
- Willingness to solve any problem
- Attention to detail
- Maintains professionalism
- Prove to be reliable
- Unwavering patience
Employee Organizational Objectives
- Create a welcoming and supportive environment for members, partners, and guests
- Actively participate as part of the Gradient team
- Maintain knowledge of all Gradient products and systems
- Become a steward of the Gradient appearance, atmosphere, and culture
