Overview of the Part-Time Member Concierge Role
As the “face” of Gradient, our Member Concierge Team is the first point of contact for our members and their guests. They go above and beyond to support and connect our members with the workspace, community, and resources they need to keep being awesome! They greet people, answer questions, and provide service-focused support. Our Team members are lively, love meeting people, helping people, and present themselves in a confident and professional manner.
Responsibilities of the Part-Time Member Concierge
Member Concierge Desk
- When scheduled at front desk, be present all times unless completing back of house duties and front desk is covered
- Welcome guests, members, and partners to the space and ensure we create a welcoming environment
- Ensure compliance that all guests and visitors check in and that their host is notified of their arrival
- Answer the phone and assist with phone-related enquiries
- Answer the Helpdesk communication channels and respond in a timely manner, escalating any issues to the supervisor
- Assist with room bookings for members and external customers
- Track all member communications via our CRM
- Support walk-in tours and answer questions regarding the space and memberships when required
- Conduct Day 1 Orientations for new members at the front desk when applicable
Daily Member Operations
- Ensure amenities are in good-standing and readily available for member and guest (if applicable) use, including but not limited to: coffee & tea program, conference room spaces, printing setup and applicable office supplies, member-facing appliances, phone booths, podcast & content studios
- Maintain organized mailing and office supplies for ease of locating materials and to minimize waste
- Ensure compliance of mail-handling procedures & direct 3rd party shippers/distributors as needed
- Complete opening and closing task lists
- Communicate any facility issues utilizing the proper maintenance request forms and processes
- Conduct quality-control space walkthroughs and communicate any immediate issues to Member Concierge Lead or additional Team Members as needed
- Support the Member Concierge Lead and Director of Operations for any needs when required
This role reports to the Member Concierge Lead.
Qualifications:
- Two years of college education in business or related field preferred, but not required
- At least 2 year’s experience in customer service or hospitality industry
- Knowledge of entrepreneurial ecosystem and community preferred, but not required
- Must have some flexibility in schedule and availability to work 15-29 hours per week
- Must be able to lift up to fifty pounds
- Must know how to use Gmail, Google Docs, and macOS
- Must have excellent written and verbal communication and positive attitude
- You thrive in a fast-paced environment and can take initiative during down time
- Exceptional organizational and multitasking skills
- Ability to anticipate needs, think outside the box, and innovate at every turn
- Ability to adapt quickly to new technologies
- Ability to complete all tasks and assist customers within timely manner
- Professional presentation and ability to communicate clearly with management
- Applicants must be currently authorized to work in the United States on a full-time basis
Benefits:
- 401k Match: We’ll match your 100% of your 401k contributions up to the first 4% of your pay after 6 months
Location:
Our team is exclusively based in Tulsa, OK, and you either need to be in Tulsa already or move to Tulsa to join us in person. We love our team culture and the tight-knit feel that office life enables.
Compensation:
$15-$17/hour (depending on experience)
Equal Opportunity Employment:
36°N is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. 36°N is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to ops@36n.co
When applying for this role, please upload a PDF that contains BOTH your resume and cover letter when you are prompted to upload resume/CV.
